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Shipping Policy

At Bottlenose Candles we aim to have your order packed and posted within 1-3 business days (with the exception of special request orders).


Orders are currently shipped through Australia Post. 


We offer a flat $10.00 shipping rate within Australia.

Express shipping $16.00


Free shipping offered for orders over $100.


Once your order has been dispatched you will receive an email with your tracking number.


Please note Bottlenose Candles cannot be held responsible for any delays in shipping with Australia Post.


Free local delivery is available for all orders within the Macarthur region (Campbelltown, Camden & Wollondilly) on Saturdays between 9am - 1pm.  We provide contactless delivery, leaving your order in a safe location. You will receive a text message once your order has been delivered. 

Reach out if you need a different time for local delivery and we will try to accomodate your request!

Return & Exchange Policy

In the unfortunate event your candle has arrived broken during transit 

Please email Bottlenose Candles with a photo of your item and packaging  within  24 hours.



Once your request has been approved (please allow up to 48 hours) a replacement or refund will be issued.


Unfortunately we cannot refund or exchange for change of mind.


At Bottlenose Candles we pride ourselves on customer service and providing a great experience for our beautiful customers, so please contact us with any issues you may have for quick resolution.

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