top of page
Frequently asked questions
Find answers to common questions about Bottlenose Candles, including soy candles, reed diffusers, soy wax melts, shipping, returns, wholesale, gift cards and our support for dolphin conservation.
What makes Bottlenose Candles a thoughtful choice for your home?
Our soy wax candles are hand-poured with care and made to bring a clean, eco-friendly burn into your space. You get coastal-inspired fragrance, a warmer atmosphere, and a candle that feels gentle on your home. Best of all, $1 from every sale goes to Dolphin Research Australia, so each light you bring home helps support dolphin conservation too.
How can you learn more about Dolphin Research Australia and our partnership?
You can visit Dolphin Research Australia’s official website to explore their research, conservation work, and ways to get involved. We also share updates about our partnership on our website and social media, so you can follow along as your support helps create a gentle ripple of impact for dolphins and their ocean homes.
Are soy candles safe to use around pets and children?
Bottlenose Candles are made with natural soy wax and cotton wicks. We do not use essential oils in our candles, but we always recommend burning candles safely, keeping them out of reach of children and pets, and never leaving a candle unattended.
What happens if your candle arrives damaged?
If your candle is damaged in transit, we’ll replace it or refund you. We want your order to arrive safely and ready to enjoy, so if anything goes wrong on the journey, we’ll make it right.
Where can you find the best candle care tips?
For simple candle care guidance, head to the Candle Care information on our website. You’ll find helpful tips to get the best burn, enjoy your fragrance for longer, and care for your candle with confidence.
How quickly will you pack and post your order?
We aim to pack and post your order within 1–3 business days. That means your handmade candle can start its journey to you as soon as possible.
Do you ship Australia-wide?
Yes, we ship across Australia from our Sydney base. We aim to pack and post orders within 1–3 business days, and delivery times will depend on your location.
Which payment options can you use at checkout?
You can check out with credit card, PayPal, Apple Pay, Google Pay, and Afterpay. We’ve made it easy for you to choose the payment method that suits you best.
Do you only sell candles, or do you offer other home fragrance products too?
Our collection is growing gently with the tide. Alongside our hand-poured soy candles, we also offer reed diffusers, soy wax melts, and room sprays, plus thoughtful gifting options for life’s little moments.
What are your candles made from?
Our candles are hand-poured with natural soy wax, chosen for a cleaner, more eco-friendly burn. Each one is crafted with care to bring a coastal-inspired feel into your home.
How do I use soy wax melts?
Place one or two soy wax melt cubes in a suitable wax warmer and enjoy the fragrance as it melts. Do not add water, and always follow your warmer’s safety instructions.
What is the Discovery Collection?
The Discovery Collection lets you choose six 50g mini soy candles, making it a beautiful way to try different coastal-inspired scents or give as a thoughtful gift.
How do reed diffusers work?
Reed diffusers gently fragrance your space without a flame. The reeds absorb the fragrance oil and slowly release scent into the room.
Are you interested in stocking Bottlenose Candles in your store?
Yes, if you’d like to stock Bottlenose Candles wholesale, we’d love to hear from you. Our wholesale program gives you access to our handcrafted soy candles and exclusive pricing, so you can share our coastal-inspired range with your customers. 🌊
bottom of page