Question 1

How long does a 200ml reed diffuser last?

Accepted Answer

A 200ml Bottlenose reed diffuser can provide continuous fragrance for approximately six to eight months. Its exact lifespan will depend on room temperature, airflow, the number of reeds used and how often they are flipped. Warmer rooms, direct sunlight, strong drafts and frequent reed flipping may create a stronger fragrance but can cause the liquid to evaporate more quickly. For longer-lasting fragrance, position your diffuser away from heat and direct sunlight and flip the reeds approximately every two weeks, or whenever the scent needs refreshing.

Question 2

How often should I flip the reeds?

Accepted Answer

A good rule of thumb is to flip your diffuser reeds about once a week, or whenever you notice the fragrance starting to fade. Flipping the reeds refreshes the scent by exposing the saturated ends to the air, giving your diffuser a noticeable boost.For a stronger fragrance, you can flip them every few days. If you prefer a more subtle scent or want the diffuser oil to last longer, flip them less often. Just be careful when turning the reeds, as the oil can drip or stain nearby surfaces.

Question 3

Where should I position my reed diffuser?

Accepted Answer

For the best fragrance experience, position your reed diffuser in a well-ventilated area where natural air movement can gently circulate the scent throughout the room. Entryways, living rooms, bathrooms and bedside areas are all great choices.Place it on a stable, flat surface and avoid direct sunlight, heat sources, open windows or strong draughts, as these can cause the fragrance to evaporate more quickly. We also recommend keeping the diffuser away from delicate, polished or painted surfaces, as the fragrance oil may cause damage if spilled.For larger spaces, consider using more than one diffuser to create a beautifully balanced scent throughout the room.

Question 4

How can I prevent diffuser liquid from damaging surfaces?

Accepted Answer

To prevent diffuser liquid from damaging surfaces, always place your diffuser on a stable, protected area and avoid direct contact between the liquid and furniture, countertops, or painted finishes. Fragrance oils can contain ingredients that may stain, discolor, soften, or strip certain materials, particularly wood, varnish, plastic, and painted surfaces.Use a coaster, tray, or protective mat underneath the diffuser, and take extra care when inserting or turning the reeds, as small drips can easily go unnoticed. If any liquid spills, wipe it up immediately with a soft, damp cloth and follow the surface manufacturer’s cleaning instructions.For added protection, keep the diffuser away from edges, high-traffic areas, and places where it may be knocked over. When in doubt, test the liquid on an inconspicuous area or ensure there is a non-porous barrier between the diffuser and the surface.

Question 5

Can I choose my own scents?

Accepted Answer

Yes. Choose six available Bottlenose fragrances to create your personalised Discovery Set.

Question 6

How big is each candle?

Accepted Answer

Each mini candle contains 50g of soy wax, perfect for sampling a fragrance before choosing a full-sized candle.

Question 7

Is it a good gift?

Accepted Answer

Yes. The Discovery Set makes a thoughtful gift for birthdays, thank-you occasions and coastal-fragrance lovers.

Question 8

How can I learn more about Dolphin Research Australia and your partnership?

Accepted Answer

You can visit Dolphin Research Australia’s official website to explore their research, conservation work, and ways to get involved. We also share updates about our partnership on our website and social media, so you can follow along as your support helps create a gentle ripple of impact for dolphins and their ocean homes.

Question 9

Are soy candles safe to use around pets and children?

Accepted Answer

Bottlenose Candles are made with natural soy wax and cotton wicks. We do not use essential oils in our candles, but we always recommend burning candles safely, keeping them out of reach of children and pets, and never leaving a candle unattended.

Question 10

What happens if your candle arrives damaged?

Accepted Answer

If your candle is damaged in transit, we’ll replace it or refund you. We want your order to arrive safely and ready to enjoy, so if anything goes wrong on the journey, we’ll make it right.

Question 11

How quickly will you pack and post your order?

Accepted Answer

We aim to pack and post your order within 1–3 business days. That means your handmade candle can start its journey to you as soon as possible.

Question 12

Do you deliver Australia-wide from Sydney?

Accepted Answer

Yes, we ship Australia-wide from Sydney, with flat-rate shipping, express post, free shipping on orders over $100 and local delivery in Macarthur. You can find full shipping details on our Shipping & Returns page.

Question 13

What payment methods are available at checkout?

Accepted Answer

You can checkout using credit card, PayPal, Apple Pay, Google Pay or Afterpay. Just choose the option that works best for you at checkout.

Question 14

Are the Bottlenose care cards free?

Accepted Answer

Yes. Both the candle care card and reed diffuser care card are free to download and keep.

Question 15

Can I print the care cards?

Accepted Answer

Yes. Download the PDF and print a copy to keep near your candles or home fragrance products.

Question 16

What information is included in the candle care card?

Accepted Answer

The candle care card includes guidance covering the first burn, wick care, storage and important candle safety reminders.

Question 17

What information is included in the diffuser care card?

Accepted Answer

The reed diffuser care card includes simple guidance for setting up, positioning and caring for your diffuser and reeds.

Question 18

Where can I find more candle care information?

Accepted Answer

Visit our candle care FAQ guide for more detailed information about wick trimming, tunnelling, candle storage and safe candle use.

Question 19

Do you only sell candles, or do you offer other home fragrance products too?

Accepted Answer

Our collection is growing gently with the tide. Alongside our hand-poured soy candles, we also offer reed diffusers, soy wax melts, and room sprays, plus thoughtful gifting options for life’s little moments.

Question 20

What are Bottlenose Candles made with?

Accepted Answer

Our candles are handmade soy wax candles, crafted in Australia with a focus on quality and a coastal feel. They’re designed to help you create a relaxing home and enjoy fragrances inspired by the Australian coast.

Question 21

How do I use soy wax melts?

Accepted Answer

Place one or two soy wax melt cubes in a suitable wax warmer and enjoy the fragrance as it melts. Do not add water, and always follow your warmer’s safety instructions.

Question 22

What is the Discovery Collection?

Accepted Answer

The Discovery Collection lets you choose six 50g mini soy candles, making it a beautiful way to try different coastal-inspired scents or give as a thoughtful gift.

Question 23

How do reed diffusers work?

Accepted Answer

Reed diffusers gently fragrance your space without a flame. The reeds absorb the fragrance oil and slowly release scent into the room.

Question 24

Can I stock Bottlenose Candles in my store

Accepted Answer

Yes, if you’d like to stock Bottlenose Candles wholesale, we’d love to hear from you. Our wholesale program gives you access to our handcrafted soy candles and exclusive pricing, so you can share our coastal-inspired range with your customers. 🌊

Question 25

Can you buy a Bottlenose Candles gift card?

Accepted Answer

Yes — you can buy Bottlenose Candles gift cards online. They’re a simple way to let someone choose the coastal scent they love, while still giving a thoughtful gift.

Question 26

How long do soy wax melts last?

Accepted Answer

The longevity of soy wax melts depends on their size and the fragrance strength. Typically, a single cube can provide several hours of fragrance, making them a cost-effective option for home fragrance.

Question 27

Can I mix different wax melt scents?

Accepted Answer

Yes, you can mix different wax melt scents to create your own unique fragrance combinations. Experiment with various blends to find your favorite.

Question 28

How do I use soy wax melts?

Accepted Answer

Place one or two soy wax melt cubes in a suitable wax warmer and enjoy the fragrance as it melts. Do not add water, and always follow your warmer’s safety instructions.

Question 29

What are soy wax melts?

Accepted Answer

Soy wax melts are small, scented pieces of wax that release fragrance when melted in a wax warmer. They are a flame-free alternative to candles, offering a safe and convenient way to enjoy your favorite scents.

Question 30

Are soy wax melts eco-friendly?

Accepted Answer

Yes, soy wax melts are made from natural soy wax, which is biodegradable and renewable. They are a more environmentally friendly option compared to paraffin wax melts.

Question 31

Are room sprays safe for pets and children?

Accepted Answer

Room sprays are generally safe when used as directed. However, it’s best to avoid spraying directly near pets or children and ensure the room is well-ventilated.

Question 32

What is a room spray?

Accepted Answer

A room spray is a liquid fragrance product designed to instantly refresh and scent a room. It is typically made with a blend of water, alcohol, and fragrance oils.

Question 33

Can I use room sprays on linens?

Accepted Answer

Yes, many room sprays can be used on linens, but it’s always a good idea to test a small area first to ensure there’s no staining or discoloration.

Question 34

How do I use a room spray?

Accepted Answer

To use a room spray, simply shake the bottle and spritz the desired amount into the air or onto fabrics like curtains and cushions. Avoid spraying directly onto delicate surfaces.

Question 35

How long does the scent of a room spray last?

Accepted Answer

The longevity of a room spray’s scent depends on the formulation and the environment. Typically, the fragrance can last for several hours.

Frequently asked questions

How long does a 200ml reed diffuser last?

How often should I flip the reeds?

Where should I position my reed diffuser?

How can I prevent diffuser liquid from damaging surfaces?

Can I choose my own scents?

How big is each candle?

Is it a good gift?

How can I learn more about Dolphin Research Australia and your partnership?

Are soy candles safe to use around pets and children?

What happens if your candle arrives damaged?

How quickly will you pack and post your order?

Do you deliver Australia-wide from Sydney?

What payment methods are available at checkout?

Are the Bottlenose care cards free?

Can I print the care cards?

What information is included in the candle care card?

What information is included in the diffuser care card?

Where can I find more candle care information?

Do you only sell candles, or do you offer other home fragrance products too?

What are Bottlenose Candles made with?

How do I use soy wax melts?

What is the Discovery Collection?

How do reed diffusers work?

Can I stock Bottlenose Candles in my store

Can you buy a Bottlenose Candles gift card?

How long do soy wax melts last?

Can I mix different wax melt scents?

How do I use soy wax melts?

What are soy wax melts?

Are soy wax melts eco-friendly?

Are room sprays safe for pets and children?

What is a room spray?

Can I use room sprays on linens?

How do I use a room spray?

How long does the scent of a room spray last?