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Frequently asked questions
FAQ's
What makes Bottlenose Candles a thoughtful choice for your home?
Our soy wax candles are hand-poured with care and made to bring a clean, eco-friendly burn into your space. You get coastal-inspired fragrance, a warmer atmosphere, and a candle that feels gentle on your home. Best of all, $1 from every sale goes to Dolphin Research Australia, so each light you bring home helps support dolphin conservation too.
How can you learn more about Dolphin Research Australia and our partnership?
You can visit Dolphin Research Australia’s official website to explore their research, conservation work, and ways to get involved. We also share updates about our partnership on our website and social media, so you can follow along as your support helps create a gentle ripple of impact for dolphins and their ocean homes.
What if my candle arrives damaged?
If your order is damaged in transit, please get in touch with us as soon as you can and include a photo of the item and packaging. We’ll take care of it with a replacement or refund, so the experience feels calm and fair from start to finish.
How do I care for my candle to get the best burn?
For the best results, trim the wick before lighting, let the wax melt all the way to the edges on the first burn, and keep your candle away from drafts. We also offer candle care information and free care card downloads on our website to help each burn stay smooth and even.
How long will it take for my order to be packed and posted?
We aim to pack and post orders within 1–3 business days. Once your parcel is on its way, delivery times can vary depending on where you are in Australia and the shipping service used.
What payment methods do you accept?
We accept credit card, PayPal, Apple Pay, Google Pay, and Afterpay. That way, you can choose the payment option that feels easiest for you.
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